Redressal of customer grievances and complaints
At Ramson, We deserve to see our customers happy by ensuring our customers are served with the best of service. We value the feedback and complaints received from our customers and ensure they are evaluated and resolved in the best possible way. All the feedbacks we receive from our customers are kept together and executed that help us improve our products & services, built more strategies, sophisticated systems and processes. Timeframe for customer grievances and complaints
|1||Service Status||1 day|
|2||Cases involving third party||7 - 10 Working Days|
|3||Fraulent cases, legal and recall of previous records||15 Working Days|
|4||Any Other complex issues, aggregator and regulator||30 Working Days|
Customer grievances Escalation Matrix
Level -1Customer Care: Contact our customer care on 040-40181343 from 9.00 AM to 07.00 PM all working days (Except on Sundays and RBI Notified Holidays).
Level – 2Email: You can email us at firstname.lastname@example.org and email@example.com
Level – 3Write to us at Customer Support, Ramson Technovations Pvt Ltd, #305, Sai Sampadha Plaza, Habsiguda, Hyderabad – 500070
Level – 4If not satisfied with your response or any delay in resolution, customer can escalate to our highest level by:
Email us at firstname.lastname@example.org
Write to us @ Nodal Officer, Ramson Technovations Pvt Ltd, #305, Sai Sampadha Plaza, Habsiguda,Hyderabad – 500070.
Call us at 8686552988
Note: For ease in escalation, customers are requested to mention their complaint reference number for quick and efficient resolution.
Acknowledgement of customer grievances and complaints
Customer will receive acknowledgement of complaint or grievances through SMS and answering call at call center. The same acknowledgement will be noted and used for all further communication.
All the complaints and grievances will be closed basis the customer feedback and acceptance for closure.